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Use both the positive body language and positive attitude. A smile goes a long way. Start with a smile. The phone is able to listen to the customers smile. It is almost impossible negative with a smile on his face. The customer’s face with a smile and without barriers. This is the face, smile and crossed her arms and looking the other way.
A positive attitude can be the person who wants to see to the client. Do not let the person who wants to avoid to the customer. Be the person is smiling, friendly and give a positive attitude.

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